Privacy Policy

The Personal Data Protection Policy establishes the principles and guidelines that must govern the protection of personal data, ensuring in all cases compliance with applicable legislation.

User Information

This Privacy Policy complies with Regulation (EU) 2016/679 (General Data Protection Regulation), hereinafter “GDPR”, and, insofar as not provided for therein, with Organic Law 3/2018 of 5 December on Personal Data Protection and guarantee of digital rights, Royal Decree 1720/2007 of 21 December approving the Regulation implementing the Organic Law on Data Protection, and Law 34/2002 on Information Society Services and Electronic Commerce.

Through this website, personal data is collected that is necessary for the management and maintenance of some of the services provided

As the Website owner, the Data Controller is TENEA HOLIDAY HOMES, S.L. UNIPERSONAL, with tax identification number (NIF) B27518943, and registered office at Carretera de Villena, Km 1, Yecla (Murcia), Postal Code 30510. It is registered in the Murcia Commercial Registry, Volume 2,047, Book 0, Folio 7, Sheet MU-44524, First Registration.

The information and personal data collected through this Website will be stored and managed by the Data Controller, with due confidentiality, for the period necessary to fulfil the purposes for which they were collected, as set out in this Privacy Policy. The Website undertakes to apply appropriate IT security measures, as established in the aforementioned regulations, in order to prevent unauthorised access or use of the data, as well as its manipulation, damage, or loss.

Purposes of Processing

Users are informed that the personal data provided through the forms available on the Website will be processed for the purpose of properly managing the relationship established through them, and for commercial purposes if expressly authorized.

The user undertakes to provide accurate personal data and to notify any changes or updates thereto. If the user provides personal data relating to third parties, they shall be responsible for having informed such third parties and obtained their consent for the purposes indicated. Any loss or damage caused to the Website, its owner, or any third party as a result of providing inaccurate, incorrect, or incomplete information in the registration forms shall be the responsibility of the user.

Failure to provide mandatory information may result in the inability to process your registration as a user or to use certain functionalities or services available on the Website.

The services available through the Website may not be used by individuals under 18 years of age without prior authorization from their parents, guardians, or legal representatives, who shall be solely responsible for the actions carried out on the Website by the minors under their care. As TeneaHome has no means of verifying the true age of users, parents or legal guardians are advised to implement the necessary measures to prevent minors from accessing the Website and from providing personal data without supervision, with the Owner or Data Controller of this Website being exempt from any liability in this regard.
The Data Controller will process personal data in order to handle communications received through the online forms on this Website, or through any electronic means by which a user contacts TENEA HOLIDAY HOMES, S.L. Likewise, data may be processed to communicate with users via email, telephone calls, or other equivalent electronic communication channels in relation to inquiries made and, where applicable, contracted services, whenever this is reasonable and/or necessary for their execution.

The Website will inform users, through any means of communication, including electronic means, about its products or services, provided that the user has expressly authorised and consented to it. If the user does not wish to receive such commercial information, they must leave the corresponding checkbox unchecked when providing their personal data. In this regard, the user may at any time withdraw their consent to receive advertising via the electronic means provided by contacting the email address protecciondedatos@teneahome.es, by postal mail to the address indicated above, or by following the instructions included in the electronic communications.

Data Recipients

The Data Controller informs the user that personal data will not be disclosed or transferred to third-party companies without the user’s prior consent, except where such disclosure is necessary for the provision of the service or for maintaining the relationship with the user, in which case the user will be informed in advance.

In cases where the transfer of data is necessary to fulfil the purpose established in this Privacy Policy, the user will be informed of the purpose of the processing and of the identity and business sectors of the potential recipients, and will be given the opportunity to accept or refuse the transfer of their personal data in advance.

Users’ Rights

The Data Controller undertakes to respect the confidentiality of your Personal Data and to guarantee the exercise of your rights. At any time, the user may exercise their rights to information, access, rectification, erasure, restriction, objection, the right not to be subject to automated individual decisions, and data portability by contacting the email address protecciondedatos@teneahome.

To exercise these rights, the user must prove their identity by providing their full name and surname, a copy of their national identity document (DNI) or equivalent identification document, a request specifying the application being made, an address for notification purposes, as well as the date and signature of the applicant.

Likewise, the user shall have the right to withdraw the consent granted for the processing of their data by sending an email to protecciondedatos@teneahome.es or by writing to Carretera de Villena, Km 1, Yecla (Murcia), Postal Code 30510. In this case, the Data Controller shall have a maximum period of one month, from receipt of the withdrawal of consent, to cease processing the personal data. If the user has so requested, the Data Controller shall confirm the cessation of the processing of their personal data.

Finally, if the user considers that the processing of their personal data infringes applicable regulations, they have the right to lodge a complaint with the relevant supervisory authority, without prejudice to any other administrative remedy or legal action that may be appropriate.

This Privacy Policy may be reviewed, updated, and modified at any time, and TeneaHome shall inform users through the email address provided when completing the form. However, users are encouraged to review it periodically or each time they access the Website in order to be properly informed about the type of data collected and its automated processing.

Ticking or not ticking the consent checkbox

The user must select a single checkbox from the following options to indicate whether they accept or do not accept the transfer of their data to third parties:
☐ I freely and voluntarily consent by ticking the above checkbox.
☐ I do not consent and therefore do not authorise the transfer of my data to any third party by ticking the initial checkbox.

Tick or do not tick the checkbox to receive advertising information that we consider may be of interest to you.
The user must select a single checkbox from the following options to indicate whether they accept or do not accept receiving advertising information:
☐ I consent to receiving advertising information, commercial prospecting communications, and related online product offers.
☐ I do not consent and therefore do not authorise the sending of advertising or any related communications.

Information for Data Subjects (layers)

In accordance with the GDPR, the Spanish Data Protection Agency recommends informing data subjects/users through a layered information system.

1st – First layer or summary level: quick and simple

⊹ Data Controller: TENEA HOLIDAY HOMES, S.L.

⊹ Purposes: To manage the sending of information and commercial prospecting, and to provide access to online products.

⊹ Legal basis: Data subject’s consent.

⊹ Recipients: No data will be disclosed to third parties, except where legally required.

⊹ Retention period: The time necessary to fulfil the purposes of the processing.

⊹ Data subject rights: Access, rectification, erasure, restriction, objection, portability, and other rights.

2nd – Second layer or detailed level

⊹ Data Controller: TENEA HOLIDAY HOMES, S.L., registered office at Carretera de Villena, Km 1, Yecla (Murcia), and tax identification number (CIF) B27518943. Its contact email is protecciondedatos@teneahome.es.
⊹ DPO contact: alvaro@cifraslegal.com
⊹ The prospective offering of products and services is based on the consent requested from you. Withdrawal of your consent will stop the automated processing of your data.
⊹ User, customer, and employee data will not be shared with other companies.
⊹ Any person has the right to obtain confirmation as to whether or not we are processing their personal data.
⊹ Data subjects have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
⊹ Under certain circumstances, data subjects may request the restriction of the processing of their data, in which case we will only retain them for the exercise or defence of legal claims.
⊹ For reasons related to their particular situation, data subjects may object to the processing of their personal data.

Prior information on the collection of personal data from users or other sources

The information provided by the Data Controller is as follows:

In compliance with the duty of information set out in Articles 13 and 14 of the “GDPR”, the ownership details of this Website are provided. (https://teneahome.es) TENEA HOLIDAY HOMES, S.L. UNIPERSONAL, hereinafter “Teneahome”, with registered office at Carretera de Villena, Km 1, 30510 Yecla (Murcia). Its registration details are recorded in the Murcia Commercial Registry, Volume 341, Folio 96, Sheet MU-6.585, First Registration.
Purpose of processing: to facilitate access to the Website, request information, and learn about Teneahome’s products or services.

Legal basis for processing: the data subject’s consent.

Recipients (transfers or disclosures): Subject to authorisation or compliance with a legal obligation.

Retention period: The strictly necessary period to fulfil the aforementioned purpose.

Rights of the data subjects: access, rectification, erasure, restriction, objection, portability, withdrawal of consent, and the right not to be subject to automated individual decision-making, by contacting TENEA HOLIDAY HOMES, S.L. UNIPERSONAL at the following postal address: Carretera de Villena, Km 1, Yecla (Murcia), Postal Code 30510 and/or email protecciondedatos@teneahome.es.